What we promise
- An open schedule of Project & Programme Management courses
- Tailored In-house courses
- Executive Overviews
- Training Needs Analysis
- Supporting Consultancy skills
- Refresher Days. We underpin our project & programme management training with excellent customer support and associated services
- Highly experienced lecturers
- Interesting & enjoyable approach
- Excellent examination pass rates
- A 'One stop' for all accredited training
- First class course administration & support
- Performance standards are continuously monitored on in-house and open schedule courses.
Call us on:
+44 (0) 1275 464362
or Fax us on:
+44 (0) 1275 463950
Contact ITP
To contact ITP please telephone 01275 464362 or email us using the following link,
alternatively please see our
News in Brief
- “March 2008 - ITP are delighted to announce its merger with Afiniti Limited, a London based IT consultancy specialising in helping clients achieve business change enabled by IT”
- ITP Ltd form a Business relationship with Visionet
- Contract for MSP™ Training in Australia
- PRINCE2™ Training in Vienna
- PRINCE2™ Training in Estonia
- Project and Management training provided for public and local government offices in London, Bristol, Plymouth, Gloucester, Cardiff, Caerphilly, Newport, East Dumbarton, Inverness etc.
ISEB Service Management Foundation Course
A three-day training course leading to the ISEB Foundation Certificate in IT Service Management
This course is designed to introduce delegates to ITIL best practice and is a pre-requisite for any further ISEB IT Service Management qualifications. It provides an introduction ITIL terminology and processes designed to deliver effective and efficient IT services.
The Foundation Certificate course is offered as part of our UK public schedule through one of our Associate Training Companies. It is also offered worldwide on client’s own premises.
The course format is based on formal lectures and group discussions, led by one of our experienced consultants. The lectures are supplemented by a series of assignments based on a case study and carried out in syndicate groups. The course material includes a number of sample questions and mock examination papers in preparation for the ISEB examination, which takes place on the afternoon of the final day.
The course follows the syllabus defined by the ITIL Service Support and Service Delivery books and covers the following topics:
Introduction to Service Management
| Service Support | Service Delivery |
| Configuration Management | Service Level Management |
| The Service Desk | Financial Management for IT Services |
| Incident Management | Availability Management |
| Problem Management | Capacity Management |
| Change Management | IT Service Continuity |
| Release Management |
Students are provided with a complete course materials pack, comprising:
Student notes and case study
Presentation Handouts
Assignments with model answers
Mock exams and answers
The itSMF It Service Management pocket guide
On Line Booking Form
On Line Course Dates